Frequently Asked Questions
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods available through our secure checkout.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@cyberwylde.com. Once an order has been processed and shipped, we cannot make changes.
Do you offer international shipping?
Currently, we primarily ship within the United States and Canada. Contact us for international shipping inquiries.
Products
How do I choose the right size?
Each product page includes a size chart. We recommend checking measurements carefully before ordering. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products authentic?
Yes! All products sold at CyberWylde are authentic and sourced from reputable suppliers and manufacturers.
Do you restock sold-out items?
We do our best to restock popular items. Sign up for our newsletter or check back regularly for updates on restocked products.
Shipping
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately at support@cyberwylde.com with photos (if damaged) and your order number. We'll work to resolve the issue quickly.
Returns & Exchanges
How long do I have to return an item?
You have 30 days from the delivery date to return most items for a refund or exchange.
Who pays for return shipping?
Return shipping costs are typically the responsibility of the customer unless the item is defective or we made an error with your order.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at support@cyberwylde.com. We're here to help!